1. 30-Day Return Guarantee
At Outboard Ocean, we want you to be completely satisfied with your purchase. You have 30 days from the date of delivery to initiate a return for a refund or exchange.
2. Return Conditions
To be eligible for a return, your item must meet the following criteria:
- Condition: The item must be new, unused, and in the same condition that you received it.
- Packaging: It must be in the original manufacturer packaging with all manuals and accessories included.
- Proof of Purchase: A valid receipt or order number is required.
3. Non-Returnable Items
For safety and regulatory reasons, we cannot accept returns on:
- Items that have been installed, fueled, or operated.
- Customized or special-order products.
- Hazardous materials (such as oils or fluids) that have been opened.
4. Return Fees
- Restocking Fee: A 15% restocking fee will be deducted from your refund for all non-defective returns (e.g., change of mind).
- Return Shipping: The customer is responsible for paying for their own shipping costs for returning an item. Shipping costs are non-refundable.
5. Defective or Damaged Items
If your item arrives damaged or has a manufacturer defect, please contact us within 48 hours of delivery. We will arrange for a repair, replacement, or a full refund at no additional cost to you, including return shipping fees for defective goods.
6. Refund Process
- Initiate: Email sales@outboardocean.com with your order number.
- Approval: We will provide you with a Return Authorization (RA) number and instructions.
- Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Payment: Approved refunds will be processed back to your original payment method within 5–7 business days.
7. Contact Us
- Phone: +61 468 133 991
- Address for Returns: 24 Mariner Cir, Huntingfield TAS 7055, Australia
- Email: sales@outboardocean.com