1. Shipping Overview
Outboard Ocean is committed to delivering high-quality marine equipment safely across Australia. This policy outlines our shipping procedures to ensure your outboard motors and accessories arrive in perfect condition.
2. Shipping Rates & Areas
We offer a simple, transparent shipping structure for all customers:
- Flat Rate Shipping: All orders across Australia are charged a flat fee of $69.00 AUD.
- Service Area: We ship to all Australian states and territories.
- International Shipping: At this time, we do not ship outside of Australia.
3. Handling & Transit Times
To provide accurate delivery estimates, we split our process into two stages:
- Handling Time: Orders are processed within 1–2 business days (Monday – Friday).
- Transit Time: Once dispatched, delivery typically takes 2–10 business days (Monday – Friday).
- Total Delivery Time: You can expect your order within 3–12 business days from the date of purchase.
- Order Cut-off: Orders placed after 12:00 PM (AEST) will begin processing the following business day.
4. Delivery Process for Motors
Because outboard motors are high-value, heavy items, we take extra precautions:
- Freight Carriers: We use specialized freight partners experienced in handling marine engines.
- Secure Crating: All motors are shipped in original manufacturer crates and secured on pallets.
- Delivery Coordination: The carrier will contact you via the phone number provided at checkout to schedule a delivery window. A signature is required for all motor deliveries.
5. Tracking Your Order
Once your order is dispatched, you will receive an email notification containing your tracking number and a link to the carrier’s tracking portal. You can also check your status on our Order Tracking Page.
6. Contact Information
For any questions regarding your delivery, please contact our logistics team:
- Phone: +61 468 133 991
- Email: shipping@outboardocean.com
- Business Address: 24 Mariner Cir, Huntingfield TAS 7055, Australia
- ABN: 39 541 729 221